Frequently Asked Questions

  1. When selecting a size, not all sizes are listed. What does this mean?
  2. I have forgotten my email address or password. What can I do?
  3. Why is the article I have ordered out of stock?
  4. You did not receive an email confirmation or your order? You need to know something about your order?
  5. How can I pay?
  6. I want to pay by remittance from abroad and would like to know how much is charged for this.
  7. I have paid in advance but one or all articles are not available for delivery. What will happen to my money?
  8. When will I receive my order & how is it dispatched?
  9. What happens if I am not at home at the time of delivery?
  10. I have not received my order yet. What can I do?
  11. I want to exchange or return something. What can I return and how can I do this?
  12. In case of returning the goods, how will the amount of my purchase be refunded?
  13. I have paid in advance or by cash on delivery and only received part of my order. What about the rest of my order?
  1. When selecting a size, not all sizes are listed. What does this mean?
    Only the sizes listed here are currently available for delivery. Unfortunately, all other sizes are not available.

    Back to the top

     

  2. I have forgotten my email address or password. What can I do?
    In case you have forgotten your password, you can have it sent to your email address used at registration. In case you have forgotten your email address, you unfortunately will have to register again as we do not have access to your personal data.

    Back to the top

     

  3. Why is the article I have ordered out of stock?
    If articles are in high demand both in our online shop and our stores it might - in rare cases - happen that these articles are out of stock when you place your order. Our qualified team will, however, be happy to help you choose suitable alternatives.

    Back to the top

     

  4. You did not receive an email confirmation or your order? You need to know something about your order?
    In this case, please contact our team via email mailorder@beatnuts.de or telephone +49 (0) 941 698 597 30 Monday to Friday 11 a.m. to 4 p.m. We will help you as fast as possible.

    Back to the top

     

  5. How can I pay?
    Find information about payment here:Zahlungsarten

    Back to the top

     

  6. I want to pay by bank transfer from abroad and would like to know how much is charged for this.
    For information about fees please contact your bank. Please make sure that our account is credited with the correct amount. Should we not receive full payment, we reserve the right to keep the articles you ordered until we can credit our account with the missing amount.

    Back to the top

     

  7. I have paid in advance but one or all articles are not available for delivery. What will happen to my money?
    In this case, we will of course refund your money as soon as we have received your bank details. If we have not received your bank details we will contact you as soon as possible.

    Back to the top

     

  8. When will I receive my order & how is it dispatched?
    Please find information about dispatch here: Versand

    Back to the top

     

  9. What happens if I am not at home at the time of delivery?
    If you are not at home – don’t worry! Your parcel service will ring your door bell on three consecutive days and leave a note each time. If you already know that you will not be there to receive your order you should have your order sent to another address or tell the parcel service to deliver it for example at your neighbours’. If you do not live in Germany or Austria the Hermes parcel service will leave a note in your letter box or will try to deliver the parcel again the next day. Please do not forget to bring your ID because only the addressee may collect the parcel!

    Back to the top

     

  10. I have not received my order yet. What can I do?
    Please see your customer profile for information about your order. Should we not be able to deliver your order immediately because the goods you ordered are out of stock, the delivery time will be extended accordingly. In the rare case of permanent unavailability of the goods you would like to order, we will contact you as soon as possible. Our qualified team will be happy to help you choose suitable alternatives.

    Back to the top

     

  11. I want to exchange or return something. What can I return and how can I do this?
    For information about returning goods, please see: return of goods

    Back to the top

     

  12. In case of returning the goods, how will the amount of my purchase be refunded?
    In order to be able to refund your money as quickly as possible, it would be very helpful to receive a completely filled-in returns voucher including your bank details. In case of a reverse transfer to a foreign country, we will, in addition, need IBAN & BIC number. The average time required for this process is about 5 working days from receipt of your returned goods.

    Back to the top

     

  13. I have paid in advance or by cash on delivery and only received part of my order. What about the rest of my order?
    The goods that were not delivered are either out of stock or being reordered. If the articles are no longer available you can choose between having your money refunded and selecting a substitute article with the help of our friendly team. The same conditions apply to orders with cash on delivery.

    Back to the top